Mixed bag for hospital in patient survey
8:23am Wednesday 14th May 2008
CLEANLINESS and the attitude of doctors and staff were the biggest concerns for patients at Warrington Hospital a new survey reveals.
The findings of health watchdog The Health Care Commission were released today and show a mixed bag at North Cheshire Trust.
It was placed near the bottom of the 165 trusts to take part in the survey for overall care.
The hospital scored well on the quality of wards and admission proceedings but patients expressed worries about whether doctors and nurses were washing their hands properly after treatment and about how well staff explained the treatment they were giving.
The commission provides the largest survey of healthcare in the country, with 76,000 patients quizzed nationwide and 419 in Warrington and Halton.
The hospital was scored in the top 20 of trusts for keeping patients on same-sex wards and offering them a choice of hospital care.
However it was in the bottom 20 for offering them respect during their treatment, asking them for their views on the care provided, explaining what would happen in operations and seeing doctors and nurses wash their hands after treating a patient.
In the overall rating of how would you score the care given, North Cheshire was again low down, with a score of 74.36 out of 100.
The top performing hospital nationally, Robert Jones and Agnes Hunt Orthopaedic and District Hospital NHS Trust, scored 91.81 and the worst, Ealing Hospital, 65.06.
That was 130th out of the 165 hospitals taking part in the survey.